We have been using, saving and transmitting information for thousands of years. Today, we have unprecedented technology to create, manipulate and use data. So why are so many large enterprises struggling with information management?
New technologies are rapidly coming to market, but lack of integration with existing systems limits usefulness.
The rate of data proliferation has caused scalability issues for many systems that were never designed to manage the sheer volumes of data.
Many information systems were also not designed to support low latency or real time service levels, and must be run in batch mode or require manual intervention to operate.
Mergers, acquisitions and independent systems development have created information silos. Although silos supported independent innovation and growth, these same silos now prevent the enterprise from delivering a consistent customer experience across channels and lines of business.
Customers and employees, who are themselves becoming more technology savvy, expect enterprises to provide personalized business intelligence and more self-service capabilities with seamless transitions between web, voice, written and face to face interactions.
As more of our information assets are now digital, data privacy and preservation are also concerns.
These are some of the opportunities and challenges of information management today.